FirstJoy

Management & Leadership Development Programs

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Management Development Program with Follow-up Coaching
(Duration: 2 + 1 day / 6 months/ 12 months)
Our development programs consists of customized modular programs with follow-up Coaching for New Managers, Existing Managers and Talents
Personal Mastery: Discovering your Personality, Strengths & Weaknesses
Personality Plus Profiling Tool (from USA)
DISC Profiling Tool – paper based or online with personal report
Personality I.D.
Personal Effectiveness & Time Management
Effective Supervisory Skills
Management & Leadership Skills
Transitioning into a managerial role
Developing a Management Mind-set
Business Acumen Skills
Communication
Delegation
Problem Solving & Decision Making
Motivation
Teamwork
Leadership Styles
Coaching Skills to improve Performance
Performance Management: Setting Objectives, KPIs & Managing Performance
Behavioural Interviewing Skills
Emotional Intelligence for Personal Change & Breakthrough Success
(based on Six Seconds USA framework & tools)
Six Seconds Emotional Intelligence (SEI) Assessment & Personalized Leadership Report;
SEI 360 Assessment & Personalized Report

Mind Mapping, Innovation & Creative Thinking

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Our suite of Mind Mapping, Innovation & Creative Thinking programs include hands-on workshops, follow-up coaching for results & tools like iMindMap software from ThinkBuzan, UK.

Mind Map Your Way to Better Performance
Use mind map to take notes in meetings
Mind Map for presentations, speeches and talks
Mind Map for more effective goal-setting, planning & organizing
Mind Map for brainstorming, creative thinking & innovation
Use mind map to enhance memory & recall
Learn to use the iMind Map software to create beautiful MindMaps for work & projects
Organizational Innovation with Buzan’s Mind Map Approach Use Mind Mapping to unleash innovative ideas to solve real-life work issues and challenges.
Workplace Improvement & Increasing Employee Engagement.

Communication & Interpersonal Skills Training

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Effective Communication & Teamwork: The Personalities (with Personality Plus Profiling Questionnaire from the USA)
Interpersonal Skills: How to get Results with People (Discovering your Personality, Strengths & Weaknesses and Understanding Your Team Members’ Personalities)
Personality Plus Profiling Tool (from USA)
DISC Profiling Tool – paper based or online with personal report
Personality I.D. – Building Stronger Teams
Effective Presentation Skills (With options to focus on…)
Persuasive Sales Presentation
Consultative Presentation Skills for IT Professionals
People Skills for Leaders
Assertive Communication Skills
Report Writing Skills
Technical Report Writing Skills
Business Writing Skills
English Communication & Business Writing Skills

Customer Service Training

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Customer Service Training Programs to align Management & Staff with Organizational Goals:
Leading & Sustaining a Service Culture (For Senior Managers)
Developing a Service Culture (For Team Leaders & Managers)
Delivering a Winning Service Experience (For Team Players/Staff)
Customer Service & Teamwork (For Non-Executive & General Staff)
Customer Service Mindset & Skill-set
How to Handle Difficult Customers

Sales and Negotiation Skills Training

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Value Creation & Selling Skills

Business Acumen Skills – Think like an Intrapreneur!
An Award Winning Business Simulation Game

Essential Negotiation Skills

Negotiation Skills for Non-Sales People

Persuasive Presentation Skills for Sales Professionals

Consultative Selling Skills